FAQ
GENERAL STARBOX INQUIRIES
Starbox is a monthly subscription service that provides you with the opportunity to try the entire Starlooks, Pro-Quality Makeup Line at an exclusive, discounted price!
We completely understand your concern. There are a lot of great choices out there! However, most beauty boxes only provide samples – most of which you can obtain by simply walking into the mall. Some companies offer full size product, but most of them can be purchased at drug stores and/or are of drug store quality.
Starlooks is a PRO quality makeup line, comparable to Makeup Forever, Sephora, M.A.C, Chanel, Dior, and other department store brands at which you would normally have to pay hundreds of dollars for just 3-4 FULL SIZE products. The value of the content you receive in your Starbox each month ranges from $35.00 - $99.00, and we give it to you for just $15.00 per month + shipping, and our rate is STILL less than our closest subscription box competitors!
Why do we do this? Because we want you to try our high-quality, yet affordable, makeup line, love it (we know you will), and become a lifetime Starlooks Makeup customer. NOT because we want you to head to the grocery store and buy a lip gloss every once and a while ;) Our subscription box is for people who love makeup and appreciate professional quality.
PLUS! Our boxes, unlike other subscriptions, are NOT comprised of random selections of product. Our Creative Team (a wonderful group of highly trained professionals from the beauty and fashion industry) carefully plans each month based on professional beauty and fashion forecasts, and products are carefully selected to guarantee that each box contains a complete “look” that is not only fashion forward, but also current. You won’t find that anywhere else!
Every month, a box will be delivered to your door filled with 3-4 FULL SIZED pieces of STARLOOKS BRAND MAKEUP (plus some fun, little extras). Every box will include a different mix of product types including colors, styles, formulas, etc.
Like what you received? Take advantage of WWW.STARLOOKS.COM, where you'll find a huge selection of Starlooks Cosmetics, a vast array of colors, and replenishments for what you receive in your Starboxes. You'll also want to take advantage of our social media for expert interviews, awesome pictures, helpful tutorials, and fun videos about how to apply and where/when to use our products!
Facebook.com/StarlooksMD
Twitter.com/StarlooksMD
Youtube.com/StarlooksMD
Instagram.com/StarlooksMD
The surprise is the best part! We keep the products a secret until you receive them. But don’t worry, we’ll give you a HINT! At the beginning of every month, we post a sneak peak Look Book at looksbook.starlooks.com – here, you’ll be able to preview what's coming in your next month's box, and gather tips on how to wear your new products!
We may open up a particular month here and there for some customization (we will let you know via email if/when we offer this) but, for now, Starboxes are not customizable.
However, Starlooks is a growing company! One day we will be able to offer a Beauty Profile that will be important for you to fill out so we can customize boxes according to your personal preference.
We value our customers' personal opinions, and take many requests! Simply contact us with any questions or concerns.
We won't leave you high and dry! We have Pro-MUAs on staff that can help! They’ll recommend looks and uses for specific products you receive in your boxes. Contact them via email or phone at 949.679.0679 or info@starlooks.com. Our Look Book – at http://looksbook.starlooks.com – also has tons of examples of looks you can create using your Starbox products. Also visit our YouTube channel – at http://www.youtube.com/starlooksmd – to view relevant videos and articles on how to apply these products with recommended tips and tricks.
We’re not able to guarantee that your box won't contain specific products or ingredients. Because we take allergies seriously and we don't want to over-promise and under-deliver, we cannot accommodate allergies. What we can guarantee, however, is that Starlooks does not test on animals, our products do not contain lead, and are emollient free. We understand this may make it hard for you to begin or continue our service, but we hope you'll try it, and encourage you to give the occasional troublesome product away to a friend!
If you do have known allergies to certain products/ingredients, we highly suggest that before you use, check the product's ingredients on the box or on our website.
TECHNICAL STARBOX INQUIRIES
International Starbox Subscriptions are also $15.00 per month, but additional USPS First Class Shipping charges vary by country. Please contact our customer service department for specific International location information. International Subscription orders may not be placed through our website at this time. Please contact our customer service department if you would like to subscribe for Starbox from a country other than the US – you can call us at 1.949.679.0679 or email us at info@starlooks.com!
Special Offer: Starbox is quickly becoming one of the top beauty box subscriptions in the world. As we grow, more subscriptions will equal less shipping costs! Refer a friend to Starbox and have them use the phrase “give it back to” + your name in the referral section on the checkout page. We will refund you for 1 month’s shipping for up to 3 new subscribers that use your referral! (You must be an active Starbox Subscriber to receive referral refunds. Referral phrase code will be accepted from first time subscribers only).
Example Referral: [phrase] Give it back to [name of the referring subscriber] Jane Smith = “Give it back to Jane Smith”.
For example: if you place you order in March (between 3/2 and 3/31), you'll receive your first box the 3rd or 4th week of April. Your Starbox should arrive an estimated 3-10 business days after it's shipped, depending on your location.
For example: If you place your initial order on May 25th, you are immediately charged for your first, June Starbox. Your next payment will then recur on July 1st.
To sign up for a 6 or 12 month pre-paid subscription, please contact our customer service department via email at info@starlooks.com or call us at 1.949.679.0679.
Be sure to submit all changes before the 1st of each month. Billing occurs on the 1st of each month and printing of labels occurs within the 3rd or 4th week of each month. So if you don’t submit account changes on time, you risk your subscription being suspended or you might not receive your box!
GENERAL STARLOOKS INQUIRIES
Some of our beautiful packaging is outsourced from China and some is custom designed right here in the US. So, there you have it! I guess you can call us a "worldly brand."
You will receive a confirmation email after your order has shipped containing a tracking number that you can use to track your shipment’s journey. It may even arrive before you’ve opened your email!
10 points = 1 Star Dollar. 100 points = $10 !!
Currently, redeeming your Starbox Points can only be done by calling customer service directly at 1.949.679.0679, and placing your order through one of our representatives. We are manually keeping track of your points, so feel free to call us any time to ask how many points you have earned, and to place an order for retail products and redeem your points!
Note: Points can not be used for Starboxes.
Once your return is received, inspected, and determined to be "un-used", your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
INGREDIENT DECK
Pigment Luster: mica, tridecyl trimellitate, octyldodecanol, bis-diglyceryl polyacyladipate-2, titanium dioxide, [may contain: iron oxide (CI77489, CI77491, CI77492, CI77499), yellow 5 lake (CI 19140), red 40 lake (CI16035), blue 1 lake (CI42090)]
i-primer: cyclomethicone, trimethysiloxysilcate, butyl acrylate/hydroxypropyl dimethicone acrylate copolymer, silica, titanium dioxide, tridecyl trimelitate, hydrogenated coco-glycerides, candela wax, propylparaben, methylparaben, BHT, may containe: [iron oxide (CI77491,CI77492, CI77499)]
Eye Pencil: rincinus communis (castor) seed oil, rhus succedanea fruit wax, ozokerite, theobroma cacao, bees wax (cera alba), ethylhexyl palmitate, squalane, copernica (carnauba) wax, isopropyl myristate, candelilla cera, jojoba oil, 4-hydroxybenzoic acid, BHT (butylated hydroxytoluene), [+/- may contain: mica, titanium dioxide (C177891), iron oxide (C177489, C177491, C177492, C177499), carbon black, ferric ammonium, ferrocyanide, manganese violet (C177742), red 7 lake (C115850), ultramarine (C177007), red 22 lake (C145380), red 34 lake (C15880), red 40 lake (C1 16035), green 6 (C1 61565)
Kohl Pencil: petrolatum, synthetic Japanese wax, bees wax, theobroma cocoa seed butter, ceresin, copernica cerifera wax, carbon black, may contain [ mica & titanium dioxide, talc, ultramarine blue (C177007), iron oxide (C177491), red 7 lake (CI 15850), Chromium oxide green (CI77288)]
Diamond Line Pencil: Petrolatum, synthetic Japanese wax, aluminum powder (CI77000), hydrogenated vegetable oil, beeswax, isopropyl palmitate, theobroma cocoa seed butter, ceresin, carnauba acid wax, methylparaben, may contain: [ carbon black, ultramarines (CI77007), red 7 lake (CI15850), red 22 lake (CI45380), yellow 5 lake (CI19140), chromium hydroxide green (CI77289)]
Mascara (long,lush,lasting): water, C10-C12 alkane/cycloalkane, kaolin, styrene/acrylates,ammonium methacrylate copolymer, PEG-30 dipolyhydroxystearate, beeswax, propylparaben, may contain: [mica, titanium dioxide, iron oxide (CI77491, CI77499), red 6 lake (CI 15850), blue 1 lake (CI420902), manganese violet (CI77742)]
Mascara (volume boost): water, C10-C12 alkane/cycloalkane, kaolin, styrene/acrylates/ammonium methacrylate copolymer, PEG-30 dipolyhydroxystearate, beeswax, propylparaben, titanium dioxide, iron oxide (CI77491, CI77499)
Mascara (ionic pulse): aqua, coperincia cerifera (carnauba) wax, beeswax, acrylates copolymer, propylene glycol, stearic acid, glyceryl stearate, PVP, dimethicone, triethanolamine, phenoxyethanol, propylparaben, butylparaben, methylparaben, carbon black (CI77266)
Mascara (fiber fused): water, glyceryl stearate, stearic acid, euphorbia cerifera (candelilia) wax, copernia cerifera (carnuba) wax, beeswax, stearyl alcohol, sorbitan oleate, BHA, methylisothiazolinone, allantoin, triethanolamine, polyacrylic acid, black iron oxide(CI 77499)
Precision Liquid Liner: water, PVP, methylcellulose, polyglyceryl-3 distearate, propylparaben, may contain [iron oxide (CI77499),blue 1 lake(CI420902), manganese violet (CI77742), red 1 lake (CI158501)
Precision Eye Definer Pen: Water, propylene glycol, ppg-26-buteth-26, peg-40 hydrogenated castor oil, alcohol, iodopropynyl butylcarbamate, PVP, phenoxyethanol, carbon black (CI77266)
Infinity Pot Liner: Cyclomethicone, cyclopentasiloxane, ceresin, euphorbia cerifera (candela wax), tridecyl trimelitate, hydrogenated coco-glycerdes, propylparaben, methylparaben, BHT, may contain [mica, titanium dioxide, iron oxide (CI77491, CI77492, CI77499), blue 1 lake, ultramarine blue (CI77007), red 40 lake (CI16035), chromium oxide greens (CI77288), hydrated chromium oxide green (CI77289)]
Brow Shader Compact: kaolin, talc, mica, magnesium stearate, titanium dioxide, methylparaben, propylparaben, BHT (butylated hydroxytoluene), dimethicone, [may contain: iron oxide (CI77491,CI77492, CI77499), red 40 lake (CI16035)]
LIPS
Lipstick: disostearyl malate, ceresin, euphorbia cerifera (candela) wax, hydrogenated lanolin, mineral oil, hydrogenated coco- glycerides, tridecyl trimelitate, jojoba esters, propylparaben, BHT, may contain: [mica, titanium dioxide, iron oxide (CI77491, CI77492, CI77499), red 6 lake (CI158502), red 7 lake (CI15850)]
Lip gloss: Bis-diglyceryl polyacyladipate-2, polybutene, mineral oil, propylaparaben, BHT (butylated hydroxytoluene), silica, tridecyl trimelitate, may contain [mica, titanium dioxide (CI77891), iron oxide (CI77491, CI77499), red No. 6 Ba Lake (CI158502)]
Infinity Lipstick: cyclomethicone, trimethysiloxysilicate, polyglyceryl-2 trilsostearate, ozokerite, squalane, jojoba oil, euphorbia cerifera (candelila) wax, hydrogenated polyisobutene, bis-diglyceryl polyacyladipate-2, propylparaben, BHT, may contain [mica, titanium dioxide, iron oxide (CI77491, CI77492, CI77499), red 6 lake (CI15850:2), red 7 lake (CI15850:1), yellow 6 lake (CI15985)]
Tender Gloss Lipstick: butyospermum parkii (shea butter) extract, jojoba oil, polyglyceryl-2 triisostearate, hydrogenated polyisobutene, ozokerite, pentaeythrityl tetraisostearate, caprylic/capric triglyceride, bis-diglyceryl polyacyladipate-2, euphorbia cerifera (candelilla) wax, propylparben, tocopherol, BHT, may contain: [mica, titanium dioxide, iron oxides (CI77491, CI77492, CI77499), red 6 lake (CI15850:2), red 7 lake (C15850:1), yellow 6 lake (CI15985)]
Lip Pencil: rincinus communis (castor) seed oil, rhus succedanea fruit wax, ozokerite, theobroma cacao, bees wax (cera alba), ethylhexyl palmitate, squalane, copernica (carnauba) wax, isopropyl myristate, candelilla cera, jojoba oil, 4-hydroxybenzoic acid, BHT (butylated hydroxytoluene), [+/- may contain: mica, titanium dioxide (C177891), iron oxide (C177489, C177491, C177492, C177499), carbon black, ferric ammonium, ferrocyanide, manganese violet (C177742), red 7 lake (C115850), ultramarine (C177007), red 22 lake (C145380), red 34 lake (C15880), red 40 lake (C1 16035), green 6 (C1 61565)
FACE
Balance Satin Finish Liquid Foundation: water, cyclomethicone, titanium dioxide, butylenes glycol, trimethylsiloxysilcate, vinyl dimethicone crosspolymer, disteardimonium hectorite, cyclopentasiloxane, propylene carbonate, silica, sodium chloride, sorbitan sesquioleate, polymethylmethacrylate, magnesium stearate, lauryl peg/ppg-18/18 methicone, sodium hyaluronate, methylparaben, propylparaben, diazolindiyl urea, iodopropynyl butylcarbamate, fragrance, iron oxides (CI77491, CI77492, CI77499) Studio Blend Cover Liquid Foundation: water, cyclomethicone, titanium dioxide, glycerine, cetyl peg/ppg-10/1 dimethicone, butylenes glycol, dicaprylyl carbonate, polygylceryl-4 isostearate/laurate, vinyl dimethicone crosspolymer, peg/ppg-10/2 dimethicone, silica, disteardimonium hectorite, xanthan gum, cyclopentasilxane, methicone, sodium chloride, tribhenin, disodium edta, magnesium stearate, methylparaben, triethoxycaprylysilane, sodium hyaluronate, propylparaben, diazolidinyl urea, iodopropynyl, butylcarbamate, iron oxides (CI77491, CI77492, CI77499)
Moisture Foundation SPF 18: water, cyclopentasiloxane,aprylic/capric triglyceride, glycerine, titanium dioxde, propylene glycol, vinyl dimethicone crosspolymer, ethylhexyl methoxycinnamate, cetyl peg/ppg-10/1 dimethicone, butylenes glycol, neopentyl glycol dicaprylate/dicaprate, dimethicone, peg-10 dimethicone, disteardimonium hectorite, polymethyl methacrylate, sodium chloride, magnesium stearate, sodium hyaluronate, tocopherol acetate, methylparaben, propylparaben, diaxolidinyl urea, iodopropynyl butylcarbamate, disodium edta, [may contain: iron oxides Ci11489, 77491, 77492, 77499] fragrance
Studio Blend Foundation Compact: diisosotearyl macate, titanium dioxide, jojoba oil, silica, bismuth oxychloride, tridecyl trimellitate, ethylhexyl methoxoycinnamate, bis-diglyceryl polyacyladipate-2, hydrogenated coco-gylcerides, mica, euphorbia cerifera (candelilla) wax, caprylic/capric triglyceride, ozokerite, propylparaben, BHT, may contain: [iron oxides (CI77491,CI77492,CI77499), red 40 lake (CI16035)]
Balanced Smooth Cream Foundation: caprylic/capric triglyceride, titanium dioxide, diisostearyl macate, methyl methacrylate crosspolymer, mica, dimethicone, cetearyl dimethicone crosspolymer, ethylhexyl methoxycinnamate, isononyl isononanoate, phenyltrimethicone, jojoba oil, euphorbia cerifera (candelilla) wax, ozokerite, tocopherol, propylparaben, may contain [iron oxides (CI77491, CI77492, CI77499)]
Powder Foundation: Mica, talc, bismuth oxychloride, nylon-12, titanium dioxide, silica, boron nitride, dimethicone/methicone copolymer, phenyl trimethicone bisdiglyceryl polyacyladipate-2, caprylic/capric triglyceride, jojoba oil, phenoxyethonal, methylparaben, butylparaben, ethypara-ben, propylparaben, isobutylparaben, BHT [may container: Ci77491, Ci77492, Ci77499, Ci19140 FD&C Yellow 5 AL Lake]
Loose Powder: mica, talc, dimethicone, methylparaben, BHT (butylated hydroxytoluene), silica, titanium dioxide, bismuth oxychloride, boron nitride, [(may contain: iron oxide (CI77491, CI77492, CI77499), red 7 lake (CI15850), yellow 6 lake (CI15985), yellow 5 lake (CI19140)]
Mineralized Loose Powder: mica, bismuth oxycholride, magnesium myristate, titanium dioxide, hydrated silica, dimethicone, methicone copolymer, aluminum hydroxide, nylon-12, boron nitrite, jojoba oil, phenoxyethanol, methylparaben, butylparaben, ethylparaben, propylparaben, isobutylparaben, BHT, may contain: [iron oxides (CI77491, CI77492, CI77499), yellow 5 lake (CI19140:1), yellow 6 lake (CI15985:1)]
Pressed Powder: talc, mica, magnesium stearate, titanium dioxide (CI77891), bismuth oxychloride, boron nitrate, silica, methylaparaben, BHT (butylated hydroxytoluene), dimethicone, caprylic/capric triglyceride, squalane, may contain: [(iron oxide (CI77491, CI77492, CI77499), yellow 5 lake (CI 19140)]
Bronzer: talc, mica, magnesium stearate, titanium dioxide (CI77891), bismuth oxychloride, boron nitride, silica, methylparaben, BHT (butylated hydroxytoluene), dimethicone, caprylic/capric triglyceride, squalane, may contain: [iron oxide (CI77491, CI77492, CI77499), yellow 5 A lake (CI19140)]
Full Cover Concealer: euphorbia cerifera (candela) wax, ceresin, butyrospermum parkii (shea butter), lanolin, cyclomethicone, silica, propylparaben, BHT (butylated hydroxytoluene), mica [ may contain: titanium dioxide (CI77891), iron oxide (CI77491, CI77492, CI77499), chromium oxide greens (CI77288), ultramarines (C177007), red 40 lake (CI16035)]
Camouflage: ceresin, euphorbia cerifera (candela) wax, hydrogenated lanolin, disostearyl malate, isononyl isononoate, mineral oil, squalane, cyclomethicone, propylapraben, silica, titanium dioxide, bismuth, oxychloride, may contain: [iron oxide(CI77491, CI77492, CI77499)]
Blush: talc, mica, magnesium stearate, titanium dioxide methylparaben, dimethicone, BHT (butylated hydroxytoluene) [may contain: yellow 6 lake (CI15985), red 27 lake (CI45410) iron oxide (C177491, CI77492, CI77499), red 7 lake (CI15850)]
Cream Blush: euphorbia cerifera wax, ceresin, isononyl isononanoate, jojoba oil, phenyltrimehticone, hydrogenated coco- glycerides, disostearyl malate, caprylic/capric triglyceride, silica, propylparaben, BHT, may contain: [ calcium aluminum borosilicate, iron oxide (CI77491, CI77492, CI77499), titanium dioxide, red 7 lake (CI15850) red 6 lake (CI158502)]
OTHER
Sensation Primer: cyclopentasiloxane, stearoxymethicone/dimethicone copolymer, dimethicone, tribehenin
Makeup Remover: paraffinum liquidum, peg-20 glyceryl triisostearate, triethylhexanoin, isopropyl myristate, isononyl isononanoate, cocos nucifera oil, tridecyl stearate, neopentyl glycol dicaprylate/diacaprate, tridecyl trimellitate
Oil-Free Purifying Cleanser: water, searic acid, glycerine, lauric acid, potassium hydroxide, myristic acid, cocamidopropyl betaine, cera alba glyceryl stearate, peg-100 stearate, sodium myristoyl glutamate, hydroxypropyl methylcellulose, disodium edta, fragrance
Oil-free Balanced Hydrating Moisturizer: water, cyclomethicone, butylenes glycol, alcohol, glycerine, trehalose, polysorbate 20, dimethiconol, dimethicone crosspolymer, carbomer, olea europaea (olive) fruit oil, triethanolamine, xanthan gum, sodium hyaluronate, methylparaben, propylparaben, imidazolidinyl urea, disodium edta, fragrance, yellow 5 lake, blue 1 lake.
Conditioning Brush Cleaner: water, cyclopentasiloxane, isohexadecane, isododecane, propylene glycol, glycerine, butylene glycol, alcohol, caprylyl glycol, caprylyl/capryl glucoside, sodium chloride, potassium phosphate, dipostassium phosphate, phenoxyethanol, fragrance
