FAQ

What shipping method does Starlooks use? Will I be able to track my shipment?

Regular Orders: Starlooks offers FREE USPS First Class shipping on all starlooks.com orders over $15 (international orders may be subject to charges). If you select this shipping option when placing your order, please allow 2-5 business days for processing and an additional 2-5 business days for shipping/delivery. Expedited services are available on our website and by request.

Tracking numbers are emailed when your order is placed. If you do not receive it you can always locate your tracking number by logging in to your starlooks.com account.

 

How do I change my shipping and/or billing information?

You can make any changes to your account, billing, or shipping information easily by logging in to your starlooks.com account. If you haven't activated your starlooks.com account yet, contact customer service and they will resent your account invite.

 

What is your return policy?

If you are not 100% satisfied with your retail product purchase, you can return un-used products to us for a full refund within 30 days of the purchase date. Just contact us at info@starlooks.com and we will provide you with the necessary information to make your return.

Once your return is received, inspected, and determined to be "un-used", your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. 

 

I have allergies to certain ingredients in certain products, what do I do?

We’re not able to guarantee that your box won't contain specific products or ingredients. Because we take allergies seriously and we don't want to over-promise and under-deliver, we cannot accommodate allergies. What we can guarantee, however, is that Starlooks does not test on animals, our products do not contain lead, and are emollient free. We understand this may make it hard for you to begin or continue our brand or service, but we hope you'll try it and encourage you to give the occasional troublesome product away to a friend!

If you do have known allergies to certain products/ingredients, we highly suggest that before you use them, check the product's ingredients on the book/box or on our website.

Using lip pencils as eye pencils and vice-versa:

All ingredients used in Starlooks' lip pencils and eye pencils (as well as ALL Starlooks' Cosmetics) are FDA approved, and comply with ALL United States Universal Regulations for Cosmetics and Formulas. The basic ingredients in Starlooks' Lip Pencils and Eye Pencils are the same, but the coloring agents are different.

PLEASE NOTE: There ares some coloring agents that the FDA specifically recommends (not "specifically approves") only be used on lips, some coloring agents that the FDA specifically recommends (not "specifically approves") only be used on the face, and some coloring agents that the FDA specifically recommends (not "specifically approves") only be used in eye area.

Starlooks agrees with these recommendations - we don't recommend using our lip pencils on the eyes, but all of our pencils can be used on any part of the face - and no harm will be caused to the person (in cases where there are no specific allergies to our ingredients).